Right of cancellation
Cancellation Policy
Right of Cancellation
You may cancel your contract in writing (e.g. by letter, facsimile, e-mail) within 14 (fourteen) days without stating grounds, or - if the item has been placed at your disposal prior to the expiry of the time limit - by returning the item concerned. The term shall commence upon receipt of this notification in written form, however, not prior to the performance of our duties pursuant to Sect. 312e, para. 1, sentence 1 BGB [German Civil Code] in connection with Art. 246 Sect. 3 EGBGB [Introductory Act to the German Civil Code]. In order to maintain the cancellation period, it shall be sufficient if the notice of cancellation or the item was sent in due time. The cancellation notice shall be addressed to
Nestler GmbH
Feinkartonagen
Gewerbegebiet an der B 95, Nr. 14
D-09427 Ehrenfriedersdorf / Germany
Facsimile number and/or e-mail address may be indicated but are not mandatory.
Consequences of Cancellation
In the event of effective cancellation any mutually received services shall be refunded and possible benefits derived (e.g. interest) returned. If you are unable to return the received service be it in whole, in part or only in deteriorated condition, you may be liable to pay compensation in this respect. This shall not apply if the relevant deterioration of the item is due to the simple trial use of the product which the customer would have reasonably been able to conduct in a store. You can avoid the risk of value replacement for deterioration caused by intended regular use by not treating it as your property and refraining from anything that reduces its value. Goods that can be dispatched as parcels shall be returned at our expense and risk. The return shipment shall be made at the customer’s expense if the goods delivered correspond with the goods ordered and if the price of the goods to be returned is less than or equal to € 40.00, or if, in the case of a higher price of the goods, you have at the time of cancellation, not paid in full or have not made a contractually agreed partial payment. Otherwise, the return shall be free of charge. Goods that cannot be sent as parcels will be picked up at your location. The obligation to refund payment must be met within 30 (thirty) days. This term shall commence for you with the dispatch of your notice of cancellation or of the item(s), and for us - with the receipt of the same.
End of cancellation policy
